The updated legislative framework regarding the use of the Voucher (Law 4876/2021 – O.G.G. 251/A/23-12-2021) for every cultural event that has been cancelled or postponed due to the Covid-19 pandemic.
You can read the relevant passage below
Article 133
Extension of credit notes due to cancellation or postponement of cultural events – Amendment of law no. 4708/2020.
In article 16 of Law no. 4708/2020 the following amendments are made:
- a) the introductory passage of par. 1 is amended as to its scope, in order to include events that were scheduled to take place during the period up to 31.12.2021 and were cancelled or postponed or may be cancelled or postponed, due to the pandemic of the COVID-19 coronavirus, b) the timeframe of the credit note of case a’ of par. 1 is extended until 31.12.2022; (c) the first passage of case b’ of par. 1 is amended in order to include in its scope postponed events or other events, which will take place until 31.12.2022; d) in the second passage of case c. of par. 1 the obligation to pay a sum of money equal to the value of the credit note is extended until 31.1.2023, (e) new par. 3 is added and Article 16 is amended as follows:
Article 16
Updatesregarding cancellation and postponement of events
- In the case of agreements, between natural and legal persons who organize theatrical performances, concerts and other live performances, and customers who, for a fee (ticket), acquired the right to attend these events, which were scheduled to take place during the period from 25.2.2020 to 31.12.2021 and have been canceled or postponed or may be canceled or postponed due to the COVID-19 coronavirus pandemic, the following applies:
a. If, following the decision referred to in par. 1, the organizer is obliged to refund to the client any amount paid by the client as a ticket price, notwithstanding the applicable provisions of the contract or law, the organizer may offer the client, instead of the refund, an equal credit note valid until 31.12.2022 for the attendance of the events of the first subparagraph.
b. If, for events that have been or may be postponed, the organizer is obliged to refund to the client any amount paid by the client as the ticket price, notwithstanding the applicable provisions of the contract or law, and instead of refunding the ticket price, the organizer may offer the client an equal credit note, valid for the attendance, at the client’s option, of either the postponed event or another event to be held until 31.12.2022. The organizer is obliged to inform the public of the new date of the postponed event in a timely manner by posting on its official website, on any social media that it may have, as well as by any appropriate means and means of public invitation.
c. If the total value of the service that the client will eventually attend exceeds the value of the credit note, the difference is paid by the client to the organizer.If, for any reason, at the expiry of the credit note, the credit note has not been used by the client, the client is entitled and the organizer is obliged to pay the client a sum of money equal to the value of the credit note until 31.1.2023.
- The civil liability of the organizers of par. 1 against any person, which is directly or indirectly related to the pandemic of the coronavirus COVID-19, does not arise, in the event that the aforementioned organizers apply the terms of the special health protocols. The injured party bears the burden of proving the damage suffered, the incorrect application of the terms of the abovementioned specific protocols and the causal link between them.
- Par. 1 shall also apply accordingly to cases where the law prohibits the customer from attending a theatrical performance, concert or live event, due to a change in the applicable public health protection measures, between the date of acquisition of the ticket and the date of the theatrical performance, concert or live event.
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