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Details regarding refund or the exchange of tickets

The details regarding refund or the exchange of tickets between the 2nd and 3rd day of the festival are as followed:
1. All general admission tickets can also apply for Day 2, for those wishing to attend (Thievery Corporation, Archive, Kadebostany, Omega Ray, Chinese Basement) instead of refunding their ticket. The process is very simple, you only have to present your ticket from Day3 on Friday the 16th (Day2). This feature applies for all general (arena) single or double tickets. In case you have purchased a double ticket, you have the option of using only one out of the two tickets and claim a refund for the other. The second ticket – not used – will be refunded automatically as described below.

2. The same rule applies for VIP tickets as well. Due to limited availability in this category, interested parties must express their desire to attend the 2nd day of the festival to the email address and telephone numbers listed below:
– Call center, 210 3450817 and 6985 555075 (Monday to Friday – working hours)
– Customer service email: [email protected]
This feature will remain available until these seats are sold out.

3. Those who do not wish to attend the 2nd day will be refunded the full ticket price. Refunding will be initiated automatically, for those who have purchased their ticket with the use of a credit, debit or other equivalent card. The refund process will begin on Friday 23/6 and will be completed within 15 business days.

4. Those who bought their ticket in cash, are kindly asked to contact us directly to the email address and telephone numbers listed below and they will be given the necessary clarifications and instructions.
– Call center, 210 3450817 and 6985 555075 (Monday to Friday – working hours)
– Customer service email: [email protected]

5. Those who have purchased online a three-day ticket, will be refunded 1/3 of their total value. The amount shall be credited automatically to their account.

6. If your case is not stated in the bullets above, please contact us directly for further clarifications.
Due to the very high pre-sale, we ask for your understanding and patience. We hope that in the near future we’ll have better news about our beloved artists.

For further news and valid updates, please visit our website (www.releaseathens.gr) and/or Facebook page (www.facebook.com/releaseathens).

Thank you for your support, Release Athens Festival

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